The Legacy Hosts are our “meet-and-greet” care team. Arriving at a new location with no clue where to go can be overwhelming for people. You will warmly welcome guests and vendors. Your job is to ensure everyone entering the property is well informed and taken care of.
You will manage and make sure all Legacy Hill Farm (LHF) spaces are clean, presentable and ready for guests. You will be proactive in anticipating and attending to guests needs and uphold high standard of customer service excellence every step of the way. You are the positive, the calm and the ease of the day. You will get everything for the event off on a great start!
Shifts are seasonal (April-November). They are typically 2-5 hour early morning/afternoon shifts on Thursdays-Sundays when events are scheduled. You’ll be on rotation with the Legacy Hosts, and you should be able to work 5-25 hours per week.
Manage all spaces and ensure they are clean and ready for the guests to arrive
Welcome and direct early guests (wedding party, bride/groom, family, etc.) to parking and venue areas of interest
Welcome and direct vendors to their appropriate spaces for setup and venue areas of interest
Anticipate guests needs and potential questions in advance and look for opportunities to surprise and exceed their expectations of service
Ask guests if they have any questions and provide them with helpful information or advice for enjoying their time at LHF -- if needed, connect them to the appropriate LHF team member
Ensure restrooms remain clean and stocked with supplies throughout the day
Pick up trash and empty trash cans throughout the property throughout the day
Sweep floors and organize furniture at the bar and patio if lunch is served in this space
Be knowledgeable of LHF alcohol, smoking and venue rules
Report all property, facility, and equipment issues and elevate to management or security
Be professional in all interactions with LHF team, guests, and vendors
Attend and participate in your assigned LHF team meetings and events
Communicate with your supervisor in advance about your schedule and time-off requests; In case of emergencies or sick days, contact your supervisor immediately and coordinate a coworker substitute to cover your event as needed
Embrace and model the LHF values
Exercise discretion at all times
Other duties as assigned
General knowledge of related hospitality, customer service, and cleaning tasks
1+ years work experience in guest/customer service, hospitality, maintenance, and/or cleaning
Preferred: High school diploma or equivalent experience
Must be extremely detail-oriented
Must have excellent communication skills and top-notch customer service approach
Must be friendly, courteous and welcoming to guests throughout the day
Must be able to direct and lead others
Be highly personable and demonstrate a guest-first service approach to interactions with people
Able to safely engage in physical labor (stand, walk, bend, squat, lift etc.) for 2-5 hour shifts
Able to lift up to 35 lbs.
Enjoy working outside
Be a self-starter and solution-oriented
Be a collaborative team-player
Be positive and confident
Must maintain a professional appearance and follow the Legacy Hill Farm attire guidelines
Must be on time
Must have reliable transportation
Must be able to work seasonally from April-November
Must have availability to work a combination or specific category of: weekdays, weekends, mornings, afternoons and/or some holidays
Hours are dependent on events scheduled and what’s needed; Shifts range from 2-5 hours
Legacy Hill Farm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Legacy Hill Farm complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legacy Hill Farm expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Legacy Hill Farm’s employees to perform their job duties may result in discipline up to and including discharge.